Knowledge: replies that know your product

With Premium, you can give Bettertext your own knowledge, such as help articles, policies and saved answers, so replies get your product's details right. This article shows you how to set it up.

Create a collection

1. In your Bettertext dashboard, open Knowledge and click New collection. Keep one collection per product or topic.
2. Click Add source and add pasted text, a website (one page, or up to 200 pages it links to on the same site), or files (PDF, Word, Markdown or text).
3. Under Used for, add the email addresses and sites this collection is for, for example your support address.

Sources show Reading… for a minute or two, then Ready. Websites are read again every week. Use Try it to see which passages Bettertext would use for a question.

How replies use it

When you write a reply, an answer or your own instruction, the card shows which collection it uses, picked from Used for or your default collection. Click the chip to choose another one, or No knowledge. Under the result, Used lists the sources the reply drew on.